The problem First choose the type of machine: the questions change depending on the machine.
Type of problem * Choose… Print quality (banding, wrong colors, gradients) Printheads and nozzles Ink, white or varnish Media feed or loading UV lamps or drying It stops with an error Printing software (RIP) or connection to the computer Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
Color involved Choose… All / don't know Cyan Magenta Yellow Black White Varnish
Last printhead cleaning Choose… Today This week This month Don't remember
Type of problem * Choose… Print quality (banding, wrong colors, gradients) Printheads and nozzles Ink, white or varnish Media feed or loading UV lamps or drying It stops with an error Printing software (RIP) or connection to the computer Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
Color involved Choose… All / don't know Cyan Magenta Yellow Black White Varnish
Last printhead cleaning Choose… Today This week This month Don't remember
Type of problem * Choose… Print quality (banding, wrong colors, gradients) Printheads and nozzles Ink, white or varnish Media feed or loading UV lamps or drying It stops with an error Printing software (RIP) or connection to the computer Inaccurate or off-size cutting Blade, blade holder or pressure It doesn't read the registration marks The material slips or skews Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
Color involved Choose… All / don't know Cyan Magenta Yellow Black White Varnish
Last printhead cleaning Choose… Today This week This month Don't remember
Material you were cutting
Type of problem * Choose… Print quality (banding, wrong colors, gradients) Printheads and nozzles Ink, white or varnish Media feed or loading It stops with an error Printing software (RIP) or connection to the computer Powder or oven Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
Color involved Choose… All / don't know Cyan Magenta Yellow Black White Varnish
Last printhead cleaning Choose… Today This week This month Don't remember
Type of problem * Choose… Inaccurate or off-size cutting Blade, blade holder or pressure It doesn't read the registration marks The material slips or skews It stops with an error Cutting software or connection to the computer Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
Material you were cutting
Type of problem * Choose… Inaccurate or off-size cutting Blade, blade holder or pressure It doesn't read the registration marks The material slips or skews It stops with an error Cutting software or connection to the computer Vacuum or vacuum table Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
Material you were cutting
Type of problem * Choose… Axis movement Spindle or tool Vacuum or vacuum table Automatic tool changer Alarm on the controller Software or job file Other
Alarm code If the machine shows a code or a message, write it exactly as it appears.
Axis involved Choose… Don't know / all X Y Z
Type of problem * Choose… Cuts or engraves too little (power) Cooling or chiller Mirrors, lens or focus Axis movement It stops with an error Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
Temperature shown by the chiller (°C)
Type of problem * Choose… It doesn't switch on or start It works, but not properly It stops with an error Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
Type of problem * Choose… It doesn't switch on or start It works, but not properly It stops with an error Other
Error code on the display If the machine shows a code or a message, write it exactly as it appears.
