This English version is a courtesy translation: in case of any discrepancy, the Italian text prevails.
Information pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR). Last updated: 5 October 2026.
Who processes the data
The data controller is Revinnit S.r.l., Via Enrico Mattei 5, 73020 San Cassiano (LE), Italy, VAT no. 05177470753. For any question about personal data: info@revinnit.com · Certified email (PEC) revinnitsrl@pec.it.
What data we collect
- Service and maintenance requests: name, role, phone number and email of the person writing; company name, VAT number and contact details; machine data (type, model, serial number) and description of the problem; address where the machine is located and preferred dates.
- Shop orders: billing and shipping details, products ordered.
- Conversations with the virtual assistant: the text of the messages and the data you choose to write (for example name and contact details, if you ask to be contacted). The assistant is an artificial intelligence: it says so at the start of the conversation, and its answers may contain errors. Do not write sensitive data or payment data in the chat.
- WhatsApp messages: if you write to us with the «Message us on WhatsApp» button, the conversation takes place in the WhatsApp app on your phone with Revinnit's business number; we process your number, profile name and messages to reply to you. The website does not load anything from WhatsApp: the button is just a link.
- Card payments: they are handled by Stripe. Card data goes directly to Stripe; Revinnit neither sees nor stores it.
- Technical browsing data: IP address and browser information recorded by the servers for the security of the website.
Why we process it and on what legal basis
- Handling service requests, quotes and interventions, and replying to you: this is necessary to follow up on your request and on the contract (Art. 6.1.b GDPR).
- Processing orders and complying with tax and accounting obligations (Art. 6.1.b and 6.1.c).
- Keeping the service history of each machine, also for warranty purposes and for the safety of the products we supply (Art. 6.1.c and 6.1.f, legitimate interest).
- Answering the questions asked to the virtual assistant and, based on aggregate figures, improving its answers (Art. 6.1.b and 6.1.f).
- Protecting the website from abuse and automated submissions (Art. 6.1.f).
The data marked as required in the forms are needed to reply to you: without them we cannot handle the request. We do not carry out profiling or automated decision-making and we do not use the data for advertising.
Who receives it
The data are processed by Revinnit staff and authorized technicians, and by suppliers working on our behalf as data processors:
- the provider of website hosting and email;
- the service management system, hosted on Vercel with a Supabase database in the European Union;
- Stripe, for card payments;
- the provider of the AI-based customer service, when you use the website assistant.
If you choose to write to us on WhatsApp, the messaging service is provided by WhatsApp (Meta group), which processes the data according to its own privacy policy.
Some of these suppliers are based in the United States: the transfer takes place with the safeguards provided by the GDPR (adequacy decision or standard contractual clauses). The data are not disclosed or sold.
For how long
- Data sent through the forms remain on the website for at most 30 days after reaching the management system, then they are deleted.
- Requests, interventions and orders remain in the management system for the duration of the relationship and for the 10 years required by civil and tax law.
- The text of conversations with the virtual assistant is deleted 12 months after the last message; only anonymous figures remain (how many conversations, with what outcome). If a request to the office arises from the chat, it follows the rules for requests.
- Technical browsing data are kept for the time needed for the security of the website.
Your rights
You may at any time ask to access your data, correct it, delete it, restrict its processing, object to it or receive it in a readable format (Articles 15-22 GDPR), by writing to info@revinnit.com. If you believe the processing is not lawful, you can lodge a complaint with the Italian Data Protection Authority (garanteprivacy.it).